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Feedback Questionnaire

        

  • Name
  • Company Name
  • Group Event Name
  • Email Address

SALES PHASE

  • Timeliness of returning phone calls
  • Knowledge of facility
  • Concern for your needs
  • Understanding of program objectives
  • Flexibility in negotiations
  • Attention to detail
  • Advising of possible conflicts (example: construction)
  • Transition from Sales Manager to Conference Services Manager

CATERING AND CONFERENCE SERVICES: PRE-EVENT

  • Timeliness & thoroughness of initial call
  • Timeliness of returning phone calls
  • Knowledge of facility
  • Responsiveness to your needs
  • Understanding of program objectives
  • Flexibility in negotiations
  • Attention to detail
  • Timeliness of banquet event orders (BEOs)
  • Partnering to achieve a successful meeting or event
  • Advising of possible conflicts (example: construction)

RECEPTION

  • Reservation process
  • Satellite check-in for your group
  • Bell service

BANQUETS TEAM: EVENT PHASE

  • Accuracy of room set-up
  • Timeliness of room set-up
  • Flexibility to changes
  • Hospitality
  • Responsiveness to requests

Culinary & MEETING FACILITES

  • Quality and presentation of food
  • Ambiance of event space
  • Overall functionality
  • Audio visual services
  • Group dining experience at Boon Fly Cafe
  • Group dining experience at Farm Restaurant
  • Would you recommend The Carneros Inn to your colleagues, friends or family?
  • Additional comments